Return | Information About Returns
- Due to the hygiene and safety reasons of a natural based products, all goods sold are not refundable and returnable.
- If the packaging arrives with broken or incorrect items, we are here to assist you.
- We will do a further investigation on the returned item(s).
- We will refund you with store credit which you may use for your next purchase.
- If you have any enquiry, please do not hesitate to email to firstname.lastname@example.org or WhatsApp to 018-233 6196.
The store credit will include the total amount of refunded item(s) and shipping fees, if applicable.
Shipping fees will only be waived for orders in Malaysia and Singapore.
You are required to return the damaged/defective/incorrect item(s) and we will guide you with the return instruction.
Please note that you must lodge the report within 48 hours upon receipt of your package by writing us an email ( email@example.com ) or contact us through our website / Facebook / Instagram, together with your:
Invoice number, (eg:SU-SU21000001)
Photos or video of the damaged/defective item(s)
Please return the damaged/defective/incorrect item(s) to our warehouse from Monday to Friday 10am to 5pm (Workings hours)
No. 1-B, 2nd floor, Lot 752, Jalan Subang 3, Tmn Perindustrian Sg. Penaga Subang Jaya Selangor 47610
Phone Number: 0182164638